Delete it yourself, in the app

The quickest route, if you can still sign in:

Open the PilosPOS app
Go to More › Business details
Scroll to the bottom and tap Delete account
Confirm with your password

Or request it here

Use this form if you cannot sign in, or you would rather we handled it.

What gets deleted

Once confirmed, we permanently remove:

Your user account, name, email address and phone number
Your business profile, logo and settings
Your products, categories, suppliers and stock history
Your customer records and their balances
Your sales, refunds, expenses and cash-up records
Your staff accounts
Your registered devices and notification tokens
Any images you uploaded

What we may have to keep

A small amount of information may be retained where the law requires it — for example records of payments made to us, which we must keep for tax and accounting purposes. This is kept separately and is not used for anything else.

Export your records first

Deletion cannot be undone. Namibian tax rules generally require a business to keep its trading records for five years, so export your sales and stock reports to PDF or CSV before you confirm — we will not be able to recover them afterwards.

How long it takes

Within 2 business days — we email you to confirm the request came from you.
Within 30 days of your confirmation — the data is deleted.
Backups are rotated out within a further 30 days.

Questions

Email info@pilospos.com or call +264 81 696 7114. See also our Privacy Policy.

Delete your account